Digital technologies, particularly Artificial Intelligence (AI), are seen by many in Europe as beneficial for both personal and professional life. According to a new study, 62% of Europeans view AI and robots positively at work. Additionally, 70% believe that these technologies boost productivity. The perception of digital tools improving workers‘ safety and security is also high, at 67%.
Yet, as beneficial as these technologies are perceived to be, the need for clear management and regulation is strongly emphasized. A significant 84% of Europeans believe Artificial Intelligence must be carefully managed. This ensures privacy is safeguarded and transparency is maintained in the workplace.
SUPPORT FOR CLEAR RULES AND WORKER INVOLVEMENT
The study finds that a majority of Europeans support establishing clear rules for digital technologies in the workplace. Key areas of concern include the protection of workers’ privacy (82%). Another important aspect is the inclusion of workers in the design and adoption of new technologies (77%).
Digital tools are widely believed to positively impact jobs. Among those employed, 66% report that recent technologies have enhanced their work. Additionally, 62% believe that Artificial Intelligence and robots positively affect the economy, quality of life, and social security benefits. But, these perceptions have slightly decreased since 2017.
POSITIVE BUT CAUTIOUS: THE DUAL NATURE OF AI’S IMPACT
AI and robots are widely regarded as beneficial for enhancing job efficiency. Nonetheless, there are concerns regarding their impact on employment. Over 60% of Europeans see Artificial Intelligence as a tool to perform boring or repetitive tasks. Yet, there is still anxiety that AI may lead to job losses. About 66% believe AI and robots will lead to more job losses than job creation. This figure has slightly declined since 2017.
Despite this concern, 62% believe Artificial Intelligence has a positive impact on improving job efficiency. Additionally, 75% say that AI’s ability to make accurate decisions in the workplace is an advantage. Yet, there are still reservations about the fully automated decision-making process, with 74% expressing opposition to its widespread use.
CONCERNS OVER AUTOMATED MONITORING AND PRIVACY
The use of digital technologies for employee monitoring and performance assessments is met with skepticism. Around 63% of respondents are concerned about automated worker monitoring. Additionally, 57% are worried about the impact of Artificial Intelligence on performance assessments. They are also concerned about hiring practices.
The notion of AI being used to fire workers automatically is seen as particularly troubling. This issue raises concern among 78% of respondents. People significantly fear AI infringing on privacy and autonomy. A large majority advocates for greater transparency and safeguards.
CONFIDENCE IN DIGITAL SKILLS AND TRAINING
Despite these concerns, there is an overall sense of confidence in the workforce’s ability to adapt to digital technologies. About 71% of respondents feel they possess the necessary skills to benefit from digital learning opportunities. Additionally, 70% are confident in using digital tools in their daily lives. Furthermore, 75% of those currently employed believe they have sufficient digital skills for their job.
Countries like Denmark, Finland, Luxembourg, Malta, the Netherlands, and Sweden show higher levels of confidence in digital skills. In contrast, countries like Greece, Hungary, and Romania have reported lower levels of confidence in this area.
EMPLOYER RESPONSIBILITY IN DIGITAL TRANSFORMATION
The study also highlights the responsibility of employers in equipping workers with the tools to thrive in the digital age. 68% of employed respondents feel that their employer provides the necessary tools. They also believe they receive the training needed to work effectively with Artificial Intelligence and other digital technologies. Yet, 28% disagree with this assessment.
When it comes to communicating about digital technology use, 62% of workers are aware. They know how their employer is using Artificial Intelligence and other digital tools in the workplace. Yet, less than half (49%) of employees say their employer has given them detailed information about AI use. They also lack information about digital technologies.
THE NEED FOR BALANCED AI INTEGRATION
As Artificial Intelligence and digital technologies continue to shape the modern workplace, Europeans are largely optimistic about their potential benefits. Yet, a clear consensus emerges on the need for careful management, privacy protection, and transparency. Digital tools are seen as improving job efficiency. They also enhance the quality of life. Still, concerns over job displacement, surveillance, and automation remain prevalent.
The key to a successful digital transformation will be finding a balance between leveraging the potential of Artificial Intelligence and robots and ensuring that workers’ rights, privacy, and job security are safeguarded.
